{"id":13366,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T09:19:52","guid":{"rendered":"https:\/\/loca-ski.com\/customer-support\/"},"modified":"2026-02-06T11:21:44","modified_gmt":"2026-02-06T09:21:44","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/loca-ski.com\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13366\" class=\"elementor elementor-13366 elementor-1002\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9aaf2c e-flex e-con-boxed e-con e-parent\" data-id=\"c9aaf2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-259e3ad e-con-full e-flex e-con e-child\" data-id=\"259e3ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14626a0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"14626a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10e0e5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b10e0e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#location\">location<\/a> - <a href=\"#garantie\">garantie<\/a> - <a href=\"#reparation\">reparation<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e6b6f4 e-flex e-con-boxed e-con e-parent\" data-id=\"7e6b6f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e657380 elementor-widget elementor-widget-search\" data-id=\"e657380\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;submit_trigger&quot;:&quot;click_submit&quot;,&quot;pagination_type_options&quot;:&quot;none&quot;}\" data-widget_type=\"search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search class=\"e-search hidden\" role=\"search\">\n\t\t\t<form class=\"e-search-form\" action=\"https:\/\/loca-ski.com\/en\/\" method=\"get\">\n\n\t\t\t\t\n\t\t\t\t<label class=\"e-search-label\" for=\"search-e657380\">\n\t\t\t\t\t<span class=\"elementor-screen-only\">\n\t\t\t\t\t\tSearch\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\n\t\t\t\t<div class=\"e-search-input-wrapper\">\n\t\t\t\t\t<input id=\"search-e657380\" placeholder=\"Search\u2026\" class=\"e-search-input\" type=\"search\" name=\"s\" value=\"\" autocomplete=\"off\" role=\"combobox\" aria-autocomplete=\"list\" aria-expanded=\"false\" aria-controls=\"results-e657380\" aria-haspopup=\"listbox\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t\t\t\t\t\t\t\t\t<output id=\"results-e657380\" class=\"e-search-results-container hide-loader\" aria-live=\"polite\" aria-atomic=\"true\" aria-label=\"Results for search\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"e-search-results\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/output>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<button class=\"e-search-submit  \" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-search\"><\/i>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t<input type=\"hidden\" name=\"e_search_props\" value=\"e657380-13366\">\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f58900a e-flex e-con-boxed e-con e-parent\" data-id=\"f58900a\" data-element_type=\"container\" data-e-type=\"container\" id=\"location\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-15a2683 e-con-full e-flex e-con e-child\" data-id=\"15a2683\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67ecd52 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"67ecd52\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h6 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of content\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__67ecd52\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__67ecd52\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__67ecd52\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1349532 e-con-full e-flex e-con e-child\" data-id=\"1349532\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b8ac2d e-con-full e-flex e-con e-child\" data-id=\"1b8ac2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5943aaa elementor-widget elementor-widget-heading\" data-id=\"5943aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support: Frequently Asked Questions about our rental service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-477a3e0 elementor-widget elementor-widget-heading\" data-id=\"477a3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Online booking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f233d0 elementor-widget elementor-widget-text-editor\" data-id=\"9f233d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can book your ski equipment online directly on our website or through our partners. Different prices and terms may apply. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d37998 elementor-widget elementor-widget-heading\" data-id=\"1d37998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">On-line booking loca-ski.com\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-757aa7e elementor-widget elementor-widget-text-editor\" data-id=\"757aa7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The best deal on-line !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3ed7db elementor-widget elementor-widget-heading\" data-id=\"b3ed7db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Booking under 24h<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9403aca elementor-widget elementor-widget-text-editor\" data-id=\"9403aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For bookings made less than 24 hours before equipment pick-up, your online reservation will be recorded, but we can\u2019t guarantee the equipment will be prepared in advance.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b515e52 elementor-widget elementor-widget-heading\" data-id=\"b515e52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How do I choose the start date for my rental?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d55e5 elementor-widget elementor-widget-text-editor\" data-id=\"09d55e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The date you select in the booking system corresponds to your first day of skiing, not your arrival date in the resort. You can collect your equipment the day before from 5:00 pm.<br>Example: If your first rental day is 6 December, you can pick up your equipment from 5 December at 5:00 pm.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5577abd elementor-widget elementor-widget-heading\" data-id=\"5577abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How do I choose the end date for my rental?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3351c49 elementor-widget elementor-widget-text-editor\" data-id=\"3351c49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The date you select in the booking system corresponds to your last day of skiing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ec891 elementor-widget elementor-widget-heading\" data-id=\"40ec891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Booking changes<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae15a7 elementor-widget elementor-widget-text-editor\" data-id=\"4ae15a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can change your booking through your customer account.<\/p><p><strong>Possible changes :<\/strong><\/p><ul><li>Your contact details<\/li><li>Your password<\/li><li>Your dates (as long as the start date hasn\u2019t passed)<\/li><li>Your rented equipment (as long as the start date hasn\u2019t passed)<\/li><\/ul><p>Please note: these changes are subject to our Terms and Conditions of Sale, which set out the cancellation rules<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e6c23 elementor-widget elementor-widget-heading\" data-id=\"17e6c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Booking confirmation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c883e72 elementor-widget elementor-widget-text-editor\" data-id=\"c883e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will receive a booking confirmation by email within 10 minutes to one hour after completing your reservation. If more than an hour has passed, please check your junk\/spam folder, as your email provider may have filtered it. If you still can\u2019t find it, don\u2019t hesitate to contact us!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8617c elementor-widget elementor-widget-heading\" data-id=\"3e8617c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Customer account<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-964dfcc elementor-widget elementor-widget-text-editor\" data-id=\"964dfcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Creating a Loca-Ski customer account isn\u2019t required to book online\u2014you can also place your booking as a guest. However, you won\u2019t be able to view or change your booking online afterwards, you won\u2019t have access to your rental history, and you won\u2019t benefit from our offers for returning customers <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d4d3a6 elementor-widget elementor-widget-heading\" data-id=\"9d4d3a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Invoice<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b894956 elementor-widget elementor-widget-text-editor\" data-id=\"b894956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can print your invoice(s) from your customer account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eec08f9 elementor-widget elementor-widget-heading\" data-id=\"eec08f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Booking through a partner<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5098bc0 elementor-widget elementor-widget-text-editor\" data-id=\"5098bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can book your equipment for pick-up with us via: <\/p><ul><li><a href=\"https:\/\/www.n-py.com\/fr\/pierre-saint-martin\/location-materiel-ski\/sarl-loca-ski\" target=\"_blank\" rel=\"noopener\">N&#8217;PY<\/a><br><br><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82dfec7 elementor-widget elementor-widget-heading\" data-id=\"82dfec7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Renting in store<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c26d942 elementor-widget elementor-widget-text-editor\" data-id=\"c26d942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il est possible de venir louer directement votre mat\u00e9riel sans r\u00e9servation pr\u00e9alable. Toutefois afin l&#8217;attente peut \u00eatre plus longue puisque votre mat\u00e9riel n&#8217;a pas \u00e9t\u00e9 pr\u00e9par\u00e9, vos coordonn\u00e9es n&#8217;ont pas \u00e9t\u00e9 saisie et la facture de location n&#8217;a pas encore \u00e9t\u00e9 \u00e9tablie ;-).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cb4b0 elementor-widget elementor-widget-heading\" data-id=\"c1cb4b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Equipment pick-up &amp; return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f6f9a elementor-widget elementor-widget-text-editor\" data-id=\"d6f6f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Day before (<strong>D-1<\/strong>): You can pick up your equipment the day before your first day of skiing <strong><span style=\"text-decoration: underline;\">from 5:00 pm.<\/span><\/strong><\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a4dcdc e-flex e-con-boxed e-con e-parent\" data-id=\"9a4dcdc\" data-element_type=\"container\" data-e-type=\"container\" id=\"garantie\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26b8444 elementor-widget elementor-widget-heading\" data-id=\"26b8444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Theft &amp; damage cover<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c7e960 elementor-widget elementor-widget-text-editor\" data-id=\"5c7e960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p2\">The \u201cLOCA SKI 64\u201d shop in La Pierre Saint-Martin offers customers an optional paid Theft &amp; Damage cover, either when booking online or when collecting the rented equipment.<\/p><p class=\"p2\">The cost of this cover is \u20ac2 per day, per person, for skis and snowboards.<\/p><p class=\"p3\">This cover includes:<\/p><ul class=\"ul1\"><li class=\"li4\"><span class=\"s2\">Any damage that may occur to the rented product(s):<\/span><br><ul class=\"ul1\"><li class=\"li4\"><span class=\"s2\">Partial damage, meaning it requires the intervention of a professional to make the product fit for use;<\/span><\/li><li class=\"li4\"><span class=\"s2\">Total damage, meaning the product has become unfit for use and cannot be repaired, or the repair cost exceeds the price of a new product.<\/span><\/li><\/ul><\/li><li class=\"li4\"><span class=\"s2\">Any theft of part or all of the rented product(s);<\/span><\/li><\/ul><p class=\"p2\">If you take out this cover, the \u201cLOCA SKI 64\u201d shop in La Pierre Saint-Martin will waive any claim against the customer and will cover, in the context of normal use, all repair or replacement costs for the rented equipment, after deduction of an excess (deductible).<\/p><p class=\"p1\">It is understood that payment of the above excess is due in addition to payment for the rental days already used, when settling the full amount for the stay.<\/p><p class=\"p1\">To benefit from the cover, the customer must follow one of the procedures below:<\/p><p class=\"p1\">i) In the event of theft of the rented equipment<\/p><p class=\"p1\">The customer must provide \u201cLOCA SKI 64\u201d shop in La Pierre Saint-Martin, within 24 hours, with the original police report for theft issued by the gendarmerie or the police.<\/p><p class=\"p1\">ii) In the event of damage to the rented equipment<\/p><p class=\"p1\">The customer must return the damaged equipment to the \u201cLOCA SKI 64\u201d shop in La Pierre Saint-Martin that rented it to them for repair. The equipment must be identifiable and complete. <\/p><p class=\"p1\">\u201cLOCA SKI 64\u201d in La Pierre Saint-Martin will cover the repair costs. <\/p><p class=\"p1\">If the equipment cannot be repaired, the customer will pay the excess (deductible) amount corresponding to the category of products rented. The \u201cLOCA SKI 64\u201d shop in La Pierre Saint-Martin may return the equipment concerned to the customer upon request. <\/p><p class=\"p1\">The following are excluded from the Theft &amp; Damage cover:<\/p><p class=\"p1\">&#8211; loss or misplacement of the equipment,<\/p><p class=\"p1\">&#8211; misappropriation of the equipment,<\/p><p class=\"p1\">&#8211; any damage resulting from failure to follow the rules of use, applicable regulations, or the terms of the rental agreement.<\/p><p class=\"p1\">For example, if a customer breaks their skis due to negligence, they will have to pay the full repair costs, as the cover will not apply.<\/p><p class=\"p1\">Whenever the cover is excluded, the equipment will be charged to the customer based on the full retail price (incl. VAT), less a 15% depreciation per year, in addition to the rental fee.<\/p><p>To find out the amount of this excess (deductible), please refer to our <a href=\"https:\/\/loca-ski.com\/conditions-generales-de-location\/\" target=\"_blank\" rel=\"noopener\">conditions g\u00e9n\u00e9rales de location.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5745e7 e-flex e-con-boxed e-con e-parent\" data-id=\"b5745e7\" data-element_type=\"container\" data-e-type=\"container\" id=\"atelier\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4879a9b elementor-widget elementor-widget-heading\" data-id=\"4879a9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support: Workshop (Maintenance &amp; Repairs)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad4e57 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"1ad4e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2811\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where is your workshop located?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2811\"><p>The ski and snowboard maintenance &amp; repair workshop and the shop are located at the same address: on the ground floor of the R\u00e9sidence Pescamou in La Pierre Saint-Martin.<br \/>We recommend booking an appointment to avoid waiting.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2812\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What services do you offer?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2812\"><p>We offer a full range of maintenance and repair services for skis and snowboards, including:<\/p>\n<ul>\n<li>Waxing<\/li>\n<li>Edge sharpening<\/li>\n<li>Base repairs<\/li>\n<li>Filling in holes and scratches<\/li>\n<li>Overmoulding (sidewall repair)<\/li>\n<\/ul>\n<p>We\u2019re the only workshop in La Pierre Saint-Martin\u2014and from Pau to Bayonne\u2014equipped to offer <strong>base flattening services.<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2813\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is base replacement?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2813\"><p>Base repair consists of filling in the holes in your ski or snowboard base before carrying out base flattening, if needed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2814\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does base flattening involve for my skis or snowboard?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2814\"><div>Only a stone finish allows the base to be properly flattened and, above all, structured\u2014more or less deep, cross-hatched or linear\u2014which is what truly optimises glide! <\/div>\n<div>We refer to belt grinding and stone finishing. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2815\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How often should I service my equipment?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2815\"><p>It\u2019s recommended to service your equipment every 5 to 10 days of skiing\/snowboarding, or more often if you ride in particularly harsh conditions (artificial snow, rocks, etc.). Regular servicing extends the life of your gear and improves your experience on the slopes. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2816\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does a maintenance or repair service take?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2816\"><p>The time required depends on the service requested. A simple waxing can be done within a few hours, while more complex repairs may take 24 to 48 hours. We recommend contacting us in advance for a more accurate estimate.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2817\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2817\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to book an appointment to have my equipment repaired or serviced?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2817\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2817\"><p>No, you can come directly to the workshop during our opening hours. However, during peak season there may be a wait, so booking an appointment can help ensure your equipment is ready on time. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2818\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2818\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you offer services for all types of skis and snowboards?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2818\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2818\"><p>Yes, we service and repair all types of skis and snowboards, including piste skis, freeride skis, cross-country skis, and snowboards of all brands and sizes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2819\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2819\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What happens if my equipment can\u2019t be repaired?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2819\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2819\"><p>If, after assessment, we determine that your equipment can\u2019t be repaired, we\u2019ll let you know right away. We can also advise you on replacing your gear and suggest options suited to your level and riding style. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-28110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-28110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you also rent ski and snowboard equipment?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-28110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-28110\"><p>Yes\u2014alongside servicing and repairs, we also sell a range of accessories, care products, and spare parts for skis and snowboards.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where is your workshop located?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The ski and snowboard maintenance &amp; repair workshop and the shop are located at the same address: on the ground floor of the R\\u00e9sidence Pescamou in La Pierre Saint-Martin.<br \\\/>We recommend booking an appointment to avoid waiting.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What services do you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We offer a full range of maintenance and repair services for skis and snowboards, including:<\\\/p>\\n<ul>\\n<li>Waxing<\\\/li>\\n<li>Edge sharpening<\\\/li>\\n<li>Base repairs<\\\/li>\\n<li>Filling in holes and scratches<\\\/li>\\n<li>Overmoulding (sidewall repair)<\\\/li>\\n<\\\/ul>\\n<p>We\\u2019re the only workshop in La Pierre Saint-Martin\\u2014and from Pau to Bayonne\\u2014equipped to offer <strong>base flattening services.<\\\/strong><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is base replacement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Base repair consists of filling in the holes in your ski or snowboard base before carrying out base flattening, if needed.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What does base flattening involve for my skis or snowboard?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div>Only a stone finish allows the base to be properly flattened and, above all, structured\\u2014more or less deep, cross-hatched or linear\\u2014which is what truly optimises glide! <\\\/div>\\n<div>We refer to belt grinding and stone finishing. <\\\/div>\\n\"}},{\"@type\":\"Question\",\"name\":\"How often should I service my equipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It\\u2019s recommended to service your equipment every 5 to 10 days of skiing\\\/snowboarding, or more often if you ride in particularly harsh conditions (artificial snow, rocks, etc.). Regular servicing extends the life of your gear and improves your experience on the slopes. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long does a maintenance or repair service take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The time required depends on the service requested. A simple waxing can be done within a few hours, while more complex repairs may take 24 to 48 hours. We recommend contacting us in advance for a more accurate estimate.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do I need to book an appointment to have my equipment repaired or serviced?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, you can come directly to the workshop during our opening hours. However, during peak season there may be a wait, so booking an appointment can help ensure your equipment is ready on time. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do you offer services for all types of skis and snowboards?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we service and repair all types of skis and snowboards, including piste skis, freeride skis, cross-country skis, and snowboards of all brands and sizes.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What happens if my equipment can\\u2019t be repaired?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If, after assessment, we determine that your equipment can\\u2019t be repaired, we\\u2019ll let you know right away. We can also advise you on replacing your gear and suggest options suited to your level and riding style. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do you also rent ski and snowboard equipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes\\u2014alongside servicing and repairs, we also sell a range of accessories, care products, and spare parts for skis and snowboards.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support location &#8211; garantie &#8211; reparation Rechercher Table of content Customer Support: Frequently Asked Questions about our rental service Online booking You can book your ski equipment online directly on our website or through our partners. Different prices and terms may apply. On-line booking loca-ski.com The best deal on-line ! Booking under 24h For [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"slim_seo":{"description":"FAQclient support","title":"Customer Support - Loca-ski La Pierre Saint Martin"},"footnotes":""},"class_list":["post-13366","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/pages\/13366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/comments?post=13366"}],"version-history":[{"count":1,"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/pages\/13366\/revisions"}],"predecessor-version":[{"id":13367,"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/pages\/13366\/revisions\/13367"}],"wp:attachment":[{"href":"https:\/\/loca-ski.com\/en\/wp-json\/wp\/v2\/media?parent=13366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}