Customer Support
Table of content
Customer Support: Frequently Asked Questions about our rental service
Online booking
You can book your ski equipment online directly on our website or through our partners. Different prices and terms may apply.
On-line booking loca-ski.com
The best deal on-line !
Booking under 24h
For bookings made less than 24 hours before equipment pick-up, your online reservation will be recorded, but we can’t guarantee the equipment will be prepared in advance.
How do I choose the start date for my rental?
The date you select in the booking system corresponds to your first day of skiing, not your arrival date in the resort. You can collect your equipment the day before from 5:00 pm.
Example: If your first rental day is 6 December, you can pick up your equipment from 5 December at 5:00 pm.
How do I choose the end date for my rental?
The date you select in the booking system corresponds to your last day of skiing.
Booking changes
You can change your booking through your customer account.
Possible changes :
- Your contact details
- Your password
- Your dates (as long as the start date hasn’t passed)
- Your rented equipment (as long as the start date hasn’t passed)
Please note: these changes are subject to our Terms and Conditions of Sale, which set out the cancellation rules
Booking confirmation
You will receive a booking confirmation by email within 10 minutes to one hour after completing your reservation. If more than an hour has passed, please check your junk/spam folder, as your email provider may have filtered it. If you still can’t find it, don’t hesitate to contact us!
Customer account
Creating a Loca-Ski customer account isn’t required to book online—you can also place your booking as a guest. However, you won’t be able to view or change your booking online afterwards, you won’t have access to your rental history, and you won’t benefit from our offers for returning customers
Invoice
You can print your invoice(s) from your customer account.
Booking through a partner
You can book your equipment for pick-up with us via:
Renting in store
Il est possible de venir louer directement votre matériel sans réservation préalable. Toutefois afin l’attente peut être plus longue puisque votre matériel n’a pas été préparé, vos coordonnées n’ont pas été saisie et la facture de location n’a pas encore été établie ;-).
Equipment pick-up & return
Day before (D-1): You can pick up your equipment the day before your first day of skiing from 5:00 pm.
Theft & damage cover
The “LOCA SKI 64” shop in La Pierre Saint-Martin offers customers an optional paid Theft & Damage cover, either when booking online or when collecting the rented equipment.
The cost of this cover is €2 per day, per person, for skis and snowboards.
This cover includes:
- Any damage that may occur to the rented product(s):
- Partial damage, meaning it requires the intervention of a professional to make the product fit for use;
- Total damage, meaning the product has become unfit for use and cannot be repaired, or the repair cost exceeds the price of a new product.
- Any theft of part or all of the rented product(s);
If you take out this cover, the “LOCA SKI 64” shop in La Pierre Saint-Martin will waive any claim against the customer and will cover, in the context of normal use, all repair or replacement costs for the rented equipment, after deduction of an excess (deductible).
It is understood that payment of the above excess is due in addition to payment for the rental days already used, when settling the full amount for the stay.
To benefit from the cover, the customer must follow one of the procedures below:
i) In the event of theft of the rented equipment
The customer must provide “LOCA SKI 64” shop in La Pierre Saint-Martin, within 24 hours, with the original police report for theft issued by the gendarmerie or the police.
ii) In the event of damage to the rented equipment
The customer must return the damaged equipment to the “LOCA SKI 64” shop in La Pierre Saint-Martin that rented it to them for repair. The equipment must be identifiable and complete.
“LOCA SKI 64” in La Pierre Saint-Martin will cover the repair costs.
If the equipment cannot be repaired, the customer will pay the excess (deductible) amount corresponding to the category of products rented. The “LOCA SKI 64” shop in La Pierre Saint-Martin may return the equipment concerned to the customer upon request.
The following are excluded from the Theft & Damage cover:
– loss or misplacement of the equipment,
– misappropriation of the equipment,
– any damage resulting from failure to follow the rules of use, applicable regulations, or the terms of the rental agreement.
For example, if a customer breaks their skis due to negligence, they will have to pay the full repair costs, as the cover will not apply.
Whenever the cover is excluded, the equipment will be charged to the customer based on the full retail price (incl. VAT), less a 15% depreciation per year, in addition to the rental fee.
To find out the amount of this excess (deductible), please refer to our conditions générales de location.
Customer Support: Workshop (Maintenance & Repairs)
Where is your workshop located?
The ski and snowboard maintenance & repair workshop and the shop are located at the same address: on the ground floor of the Résidence Pescamou in La Pierre Saint-Martin.
We recommend booking an appointment to avoid waiting.
What services do you offer?
We offer a full range of maintenance and repair services for skis and snowboards, including:
- Waxing
- Edge sharpening
- Base repairs
- Filling in holes and scratches
- Overmoulding (sidewall repair)
We’re the only workshop in La Pierre Saint-Martin—and from Pau to Bayonne—equipped to offer base flattening services.
What is base replacement?
Base repair consists of filling in the holes in your ski or snowboard base before carrying out base flattening, if needed.
What does base flattening involve for my skis or snowboard?
How often should I service my equipment?
It’s recommended to service your equipment every 5 to 10 days of skiing/snowboarding, or more often if you ride in particularly harsh conditions (artificial snow, rocks, etc.). Regular servicing extends the life of your gear and improves your experience on the slopes.
How long does a maintenance or repair service take?
The time required depends on the service requested. A simple waxing can be done within a few hours, while more complex repairs may take 24 to 48 hours. We recommend contacting us in advance for a more accurate estimate.
Do I need to book an appointment to have my equipment repaired or serviced?
No, you can come directly to the workshop during our opening hours. However, during peak season there may be a wait, so booking an appointment can help ensure your equipment is ready on time.
Do you offer services for all types of skis and snowboards?
Yes, we service and repair all types of skis and snowboards, including piste skis, freeride skis, cross-country skis, and snowboards of all brands and sizes.
What happens if my equipment can’t be repaired?
If, after assessment, we determine that your equipment can’t be repaired, we’ll let you know right away. We can also advise you on replacing your gear and suggest options suited to your level and riding style.
Do you also rent ski and snowboard equipment?
Yes—alongside servicing and repairs, we also sell a range of accessories, care products, and spare parts for skis and snowboards.
